• +41 21 311 81 31
  • Voie du Chariot 5, 1003 Lausanne, Suisse

ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS 

You will find down below some answers to the most frequently asked questions we get. If you can't find the answer you are looking for, don't hesitate to contact us by email info@cosmeticsobsession.com and it will be our pleasure to help.

Account & Login

I HAVE AN ACCOUNT BUT I CAN'T LOGIN 
Contact us by email and we will help you with that. We will send you a link to activate your account and add your password to our new platform.  Do not worry if you see an error message saying your account does not exist. It has just not been activated yet. 

 

I HAD REWARDS POINTS ON THE PREVIOUS WEBSITE, WHERE ARE THEY? 

Points can't be transferred so we manually created discount codes for each customer to be used as an equivalent on the new platform. If you can't see it on your account, please contact-us. 

Orders

WHICH DELIVERY METHODS ARE AVAILABLE?
We deliver with the Swiss Post for a flat fee of 6.- in Switzerland (takes 2 week days to be delivered at your address). Shipping in Switzerland is free when you order for 80.- or more.  
WHEN CAN I EXPECT MY ORDER TO ARRIVE ?
As soon as you place your order and the payment has been made, we start fullfilling it. It usually takes 1 day to fullfill the order, but we are doing our best to ensure the orders placed and paid before 12pm are shipped the same day.  
 
IN WHICH COUNTRY DO YOU DELIVER ?

Our company is based in Switzerland so this means you won't have any other customs fees or taxes to pay if you live in Switzerland.  

For any other country, you can contact us at info@cosmeticsobsession.com in order to get a shipping quote. You would be fully responsible for any customs or tax fees that could occur in this case.  


Payment 

WHICH PAYMENT METHODS ARE AVAILABLE? 

We accept payments made by:  

- credit cards (Mastercard, Visa)

- Postfinance/ Postcard

- Paypal 

- Twint

You can also pay by bank transfer on our account in Switzerland. In that case you will receive an email with all our banking details to execute the payment. Your order will be fullfilled once the payment has been received.  

Payments have to be made in Swiss francs.  

CAN I PAY THE INVOICE WHEN I RECEIVE MY ORDER?
This method of payment is not possible, We are a small company and it would be impossible for us to handle the payment reminders. An alternative is the bank transfer (bank deposit) if you don't have any credit card, or TWINT.  
 
I CHOSE TO PICK-UP MY ORDER IN STORE, CAN I PAY AT THAT MOMENT?

It's not possible. We strongly advise you to pay your order in full when you place it online to ensure we prepare it as quickly as possible.


Errors & Returns

I MADE A MISTAKE IN THE ORDER I PLACED, WHAT CAN I DO?

As soon as you place your order, you will receive a confirmation email with the list of the products you ordered, the method of payment and your shipping address. If you notice an error, please inform us as soon as possible by writing an email to info@cosmeticsobsession.com telling us your name, your order number and what mistake needs to be corrected. Please do so in the hour after your placed your order, so that we can keep fullfilling and shipping the orders as soon as possible. Once your order has been packaged and shipped, we can't process any changes. If you ordered the wrong product, you will have to contact us to exchange it at your expenses.

THERE IS A MISTAKE  IN THE ORDER I RECEIVED, OR A BROKEN ITEM, WHAT CAN I DO?
We ask you to check the order you received as soon as you receive it. If you notice an error, or a broken item, please inform us without any delay by email at info@cosmeticsobsession.com and we will do our best to correct that mistake as soon as possible.
 
I CHANGED MY MIND AND I DON'T WANT TO KEEP A PRODUCT I ORDERED, HOW CAN I PROCEED? 

If the product is in perfect condition, in its original packaging, and hasn't been used, you can either bring it back to the store or ship it back to us to this address (you'll have to pay shipping fees):

Cosmetics Obsession 

Voie du Chariot 5

1003 Lausanne

We will then issue a store credit. For sanitary reasons, any product that has been used will not be exchanged or reiumbursed.

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