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You will find down below some answers to the most frequently asked questions we get. If you can't find the answer you are looking for, don't hesitate to contact us by email info@cosmeticsobsession.com and it will be our pleasure to help.
Points can't be transferred so we manually created discount codes for each customer to be used as an equivalent on the new platform. If you can't see it on your account, please contact-us.
Our company is based in Switzerland so this means you won't have any other customs fees or taxes to pay if you live in Switzerland.
For any other country, you can contact us at info@cosmeticsobsession.com in order to get a shipping quote. You would be fully responsible for any customs or tax fees that could occur in this case.
We accept payments made by:
- credit cards (Mastercard, Visa)
- Postfinance/ Postcard
- Paypal
- Twint
You can also pay by bank transfer on our account in Switzerland. In that case you will receive an email with all our banking details to execute the payment. Your order will be fullfilled once the payment has been received.
Payments have to be made in Swiss francs.
It's not possible. We strongly advise you to pay your order in full when you place it online to ensure we prepare it as quickly as possible.
As soon as you place your order, you will receive a confirmation email with the list of the products you ordered, the method of payment and your shipping address. If you notice an error, please inform us as soon as possible by writing an email to info@cosmeticsobsession.com telling us your name, your order number and what mistake needs to be corrected. Please do so in the hour after your placed your order, so that we can keep fullfilling and shipping the orders as soon as possible. Once your order has been packaged and shipped, we can't process any changes. If you ordered the wrong product, you will have to contact us to exchange it at your expenses.
If the product is in perfect condition, in its original packaging, and hasn't been used, you can either bring it back to the store or ship it back to us to this address (you'll have to pay shipping fees):
Cosmetics Obsession
Voie du Chariot 5
1003 Lausanne
We will then issue a store credit. For sanitary reasons, any product that has been used will not be exchanged or reiumbursed.
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